Frequently Asked Questions

You can return items within 14 days from the date of delivery as per the conditions mentioned in the refund/return policy.

This depends on your initial method of payment. Please refer to our refund/ return policy.

Yes. we offer replacements for products of the same type (where available) if the product received is damaged or defective, in accordance with statutory rights. For color or size exchanges, you will have to return the original item within 14 days and place a new order.

Unfortunately, we currently do not offer customization services. However, we have a wide range of beautiful jewellery designs to choose from.

We accept major credit cards, direct bank transfers and PayPal for online orders.

If you have any questions or need assistance, please email us at info@jtselect.co.uk for customer support.