At JTselect, we strive to provide you with the finest jewellery pieces that exceed your expectations. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you with our return policy.
Return Eligibility:
You may return unworn and undamaged jewellery items within 3 days of receiving the item.
Returns are accepted for items in their original condition with all packaging, tags, and accompanying documents included.
Non-Returnable Items:
Customized or personalized jewellery items are not eligible for return, as they are crafted to your unique specifications.
Earrings, for hygiene reasons, cannot be returned unless they are found to be defective upon arrival.
Initiating a Return:
To initiate a return, please contact our customer support team at info@jtselect.co.uk. Provide your order number and a brief explanation of the reason for the return.
Our customer support team will guide you through the return process, provide a return authorization, and advise on the return shipping instructions.
Return Shipping:
The cost of return shipping is the responsibility of the customer unless the return is due to a product defect or an error on our part.
We recommend using a traceable and insured shipping method to ensure safe delivery of the returned items
Refund Process:
Once your return is received and inspected, we will notify you regarding the approval of your refund.
Refunds will be processed to the original payment method used during the purchase.
Please allow a reasonable time for the refund to be processed and reflected in your account. The timing may vary based on your financial institution’s policies.
Exchanges:
We do not offer direct exchanges. If you wish to exchange an item, we recommend returning it for a refund and placing a new order for the desired item.
Modifications to this Policy:
JTselect reserves the right to modify or update this return policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
